Refund and Returns Policy

Overview

At Classyaid Boutique, we want you to be completely satisfied with your purchase. Our refund and return policy lasts 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

Perishable goods (e.g., food, flowers, newspapers, or magazines)
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gases

Gift cards

Downloadable software products
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Please note that you should not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, partial refunds may be granted:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few days.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, contact us at support@classyaidboutique.co.za.

Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@classyaidboutique.co.za and send your item to: [Classyaid Boutique, Your Physical Address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns

To return your product, please mail it to: [Classyaid Boutique]. We will send you our physical address.

You will be responsible for covering your shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning a more expensive item, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.

For questions related to refunds and returns, please contact us at support@classyaidboutique.co.za